Privacy Policy

Last Modified: October – 2024

Introduction

Applicability

This policy applies to information we collect:

• On the Website.
• In email, text, and other electronic messages between you and the Website.
• Through mobile and desktop applications you download from the Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does not apply to information we collect through any other means, or to information collected on any affiliate or third-party site or by any third-party application that may link to or be accessible from the Website. We do not have control over third-party websites and are not responsible for their privacy statements and, therefore, we encourage you to read the policies of every site that you visit.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This privacy policy may change from time to time (see Changes to Our Privacy Policy section below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 16, please contact us at [email protected]

Information We Collect About You and How We Collect It

We collect personal information when you visit the Website or purchase products through Website, which may include the following (“Personal Information”):

• Your name, address, telephone number, birthdate, and email address.
• Credit or debit card information.
• Billing and delivery addresses.
• Historical data about payments received from you and details about products purchased from us.
• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.
• Preferences concerning marketing materials.

Our Website, apps, or servers may automatically keep an activity log of your use of the Website. Generally, we collect and store the following, which also qualifies as “Personal Information”:

• Information we collect as you navigate through the Website, including usage details, IP addresses, unique device identifiers, browser type, browser language, cookies, and web beacons.
• Analytics and usage information about your use of the Website.
• Additional traffic data and log files such as the time of visit, date of visit, session identification numbers, and referring website addresses.
• Information we receive from third parties, for example, our business partners.

• Registration. The type of Personal Information we collect when you register or create an account on the Website may include: (a) your name, address, telephone number, birthdate, and email address, and (b) passwords, usernames, and similar log-in or registration credentials. We collect and process this information to perform administrative services to you with respect to your purchases through the Website and to facilitate a customized online or shopping experience. The legal basis for the data processing is the performance of a contract. We will retain this Personal Information for as long as you use the Website.

• Purchases. The type of Personal Information we collect when you check out a purchase on the Website may include: (a) your name, address, telephone number, birthdate, and email address, and (b) shipping or delivery information, (c) passwords, usernames, and similar log-in or registration credentials, and (d) credit or debit card information. We collect and process this information to process a purchase made online, to process a return or exchange, to send order confirmation receipts, and to send delivery confirmations. The legal basis for the data processing is the performance of a contract. We will retain this Personal Information for two years from the date of your last purchase through the Website.

• Websites and interactive communications. The type of Personal Information we collect relating to your use of the Website may include: (a) IP addresses, unique device identifiers, browser type, browser language, cookies, and web beacons, (b) analytics and usage information about your use of the Website, and (c) additional traffic data and log files, such as the time of visit, date of visit, session identification numbers, and referring website addresses. We collect and process this information to evaluate, improve, and administer our services through the Website. The legal basis for the data processing is your consent. We will retain this Personal Information for as long as visit the Website or withdraw your consent.

• Marketing communications. We may collect your email address when you sign up to receive newsletters, offers, and other marketing communications. We collect and use that Personal Information to provide you with news and marketing information. The legal basis for the data processing is your consent. You may withdraw your consent to receive such information by clicking on “unsubscribe” in the body of any promotional email or by sending an email to [email protected] with “Unsubscribe” in the subject line of the communication. We will retain this Personal Information for as long as you show interest in the Website or until you withdraw your consent. If you have not shown interest in the Website for more than two years, we will delete this Personal Information.

• Social media. When you interact with any Rule One Proteins page or account on a social media platform (g., Facebook, Twitter), we may collect the Personal Information you make available to us on that platform, including any account identifier, name, or handle. The legal basis for the data processing is your consent. We will comply with the privacy policies of the corresponding platform and will only collect and store such Personal Information that we are permitted to collect on these platforms. You should refer to the privacy policies of the respect social media platforms for additional information.

• Customer service. When you contact customer service, you may provide us with your name, address, email address, telephone number, and information about your request. We collect and process this Personal Information to assist you with questions, products purchased, orders, deliveries, or other issues relating to the Website. The legal basis for the data processing is your consent and performance of a contract. We will retain this Personal Information for two years.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect technical data about your equipment, browsing actions, and patterns, including:

• Usage Details and IP Addresses. We may collect details of your visits to our Website, including, but not limited to, traffic data, location data, logs and other communication data, and the resources that you access, as well as information about your computer and internet connection, including your IP address, operating system and browser type, for system administration and to report aggregated information to our advertisers. This is statistical data about our users’ equipment, browsing actions and patterns, and does not identify any individual.

• Cookies. For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small file stored on the hard drive of your computer. You can learn more about cookies at www.allaboutcookies.org or www.youronlinechoices.eu. Use of cookies help us to improve our Website and to deliver a better and more personalized service by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies and upon your acceptance of our cookies through our data collection preferences, our system will issue cookies when you direct your browser to our Website. To view any pages where you must register or that are customizable to you, you must accept cookies. Cookies also are required for you to add items to your shopping cart before checking out.

• Web Beacons. Pages of the Website may contain electronic images known as web beacons (also referred to as single-pixel GIFs) that permit the Company to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons may access your personal information on the Website and are only used to compile aggregated statistics concerning use of the Website. Web beacons used by us on the Website collect your IP address information and your internet provider name (or your company name if you host your own server).
• Google Analytics. We use Google Analytics, a web analytics service. Google Analytics drops a cookie on your device to recognize you on an anonymous basis once you return to the Website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a web session. You may refuse the collection of your data by this cooking by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en.

Information We Collect From Third Parties

How We Use Your Information

You can browse the Website without disclosing or telling us any Personal Information. But for certain engagements, we must collect and use Personal Information. To that end, we use Personal Information to:

• Complete and manage registration of your account.
• Process a purchase made online.
• Assist you with questions about products, delivery, billing, or other issues.
• Send email receipts, order confirmations, and delivery confirmations.
• Send customized mailings and emails with offers, promotions, information, or notices.
• Confirm your identify to prevent fraud or theft.
• Administer your participation in a sweepstakes, contest, giveaway, or other promotion.
• Evaluate, improve, and administer our services and products.

We also use Personal Information about location to:

• Personalize content for you based on your preferences.
• Improve products, services, and operations.
• Detect and investigate activity that is illegal or that violates our terms of use.
• Perform statistical, demographic, and marketing analyses of Website users, including their purchase patterns.

Your Personal Information will only be used for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that purpose is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Disclosure of Your Information

Personal Information includes aggregated, non-personally identifying information that does not identify a user of the Website or cannot otherwise be linked or connected with them. We may disclose this aggregated information for research purposes and to operate, analyze, improve, and optimize our Website.

We do not disclose Personal Information collected by us unless as otherwise set forth in this Privacy Policy. We will not sell, rent, or license any Personal Information as part of a customer list or similar transaction. When information is shared with a third party, that party will be instructed only to use your Personal Information to the extent necessary to perform the contracted function. We may share Personal Information with:

• A delivery service when we process a purchase or when a return is shipped.
• A contracted service provider to perform some aspect of the Website operations (g., payment processing).
• A business party to which a Rule One Proteins business is sold, transferred, or used as security as part of that transaction.
• Law enforcement officials or judicial authorities when required of Rule One Proteins or its service providers.
• Appropriate persons or entities in conjunction with debt collection where you owe a debt to us, or in conjunction with fraud prevention.
• To contractors, service providers, and other third parties we use to support our business in the areas of IT, credit card processing, and system administration services.
• To professional advisors who provide consulting, banking, legal, insurance, and accounting services.
• To advertisers or related service providers with which we have a marketing relationship to send you information we believe will be of interest to you.
• To fulfill the purpose for which you provide information to us.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

Your Legal Rights

You have the right to:

• Request access to your Personal Information. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction to your Personal Information that we hold. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data provided.

• Request erasure of your Personal Information. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to remove your personal data where your right to object to processing was successfully exercised. We may not always be able to comply with your request for specific legal reasons of which you will be notified at the time of your request.

• Change your marketing preferences or remove yourself from our mailing lists. You may click on the “unsubscribe” link in the footer of promotional emails. You also may contact us at [email protected], with the subject line “Unsubscribe.”

• Restrict processing of your Personal Information. Under certain conditions, you may ask that we restrict the processing of your Personal Information.

• Object to processing of your Personal Information. Under certain conditions, you may object to our processing of your Personal Information.

• Port your Personal Information. You may request that we transfer the Personal Information we have collected about you to another organization, or directly to you, under certain conditions.

Where our processing of data about your Personal Information is based on consent, you may withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing the request before withdrawal. 

To make any data subject request, contact us via email at [email protected] and mark in the subject line “Data Subject Request.” We have up to one month to respond to any of the foregoing requests.

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Your Rights and Choices (California Residents)

The California Consumer Privacy Act of 2018 provides California residents with specific rights regarding their Personal Information. This section applies only to California residents and describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity, we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
  • sales, identifying the Personal Information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
• The specific pieces of Personal Information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

• Emailing us at [email protected]

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Response Timing and Format

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

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Data Security

We maintain administrative, technical, and other safeguards designed to prevent unauthorized access to, use of, or disclosure of Personal Information. We use reasonable technological processes and security measures to protect the Website. Even with the best technology, no website is perfectly secure against an authorized intrusion or access of Personal Information we collect and maintain. 

When you place orders through the Website, all of your order information (including Personal Information, such as a credit card number) is transmitted through the internet using Secure Sockets Layer (SSL) technology to encrypt and secure order data before sending it to a secure server. This technology is designed to prevent someone other than us or a service provider with which we engage from capturing and viewing your Personal Information. If your web browser cannot support this level of security, you will not be able to order products through the Website.

Outside Links

This Privacy Policy applies to the Website only. If the Website includes links to other vendors, business partners, advertisers, or service providers, then information you submit to them is outsider our control. We recommend you visit their privacy policies or statements for more information about these third party practices.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to this privacy policy, we will notify you through a pop-up notice posted on the Website.

Contact Information

If you have any questions about this Privacy Policy, including our collection of Personal Information, you may contact us at [email protected], indicate in the subject line “Privacy Policy Question,” and describe in the body of the communication the nature of your question. Please allow up to seven business days for us to reply.